For clients worldwide, SafeTshine produces work gear, clothing, and a wide range of general use products featuring reflective materials. We have earned our great reputation in the industry by earning clients` trust, one by one.
Our brand promise: integrity and excellent service. Suppliers commonly describe themselves with these and other terms such as [diligence," [quality" or [continuous improvement," yet in reality fall short on those points to varying degrees. As our long-standing clients would tell you, however, that top-to-bottom SafeTshine personifies these characteristics - traits inherited directly from founder and CEO Lisa Ying. Unlike so many other vendors, our guarantee means exactly that - guaranteed!
SafeTshine`s in-house design, development, production, QC/QA and shipping (approximately $4,000,000 USD of annual output) are all top-notch and comprehensive. Our 3,000 sq/m facilities (~ 32,500 sq/ft) and 100+ shop floor staff enable us to generate high capacity. For example, our capacity for reflective vests is 600,000 pieces per /month, and 60,000 pieces per /month for down jackets. What`s more, each month we spend thousands of dollars re-investing in our business by creating between two and five new designs. Lead times on all orders, including new designs, are faster than competitors. We know that time is money for you, so we work with a sense of urgency but also in a careful, detailed and, efficient manner.
Due to this thorough nature, mistakes on our part are naturally minimized. If in a rare case one should occur, we would immediately take full responsibility and act to correct it at our expense and troubleeffort. For example, when an order of more than $RMB1 million RMB from a client in Ireland was found to be of insufficient quality (due to our fabric sub-supplier`s oversight), we remade the lot entirely at our expense.
With precise communication, responsive service (emails answered the same day - within two hours if possible), and constant use of direct customer feedback we strive for and achieve daily improvement. It is not only our clothing that is reflective; we are - asking ourselves each week what we can do better, and how. Consistent improvement, moreover, directly translates to higher productivity and lower costs, creating value to pass on to end-users through our wholesale partners.
We welcome you – our next long-term partner in business!